Senior Customs Brokerage Specialist

Customer Service Specialist

Create extraordinary customer satisfaction by taking customers' perspectives, anticipating customers needs and focusing on coordinating internal and external resources to ensure timely and accurate service to all customers including FedEx OpCo's. Provide high level of customer service by developing and maintaining a strong relationship with internal and cross FedEx OpCo front line personnel in various operation divisions. Perform all duties of release and classification specialist as required. Perform all duties of customer care account representative by providing brokerage pricing, tracing and tracking, and routing information for FedEx ground shipments for import. Advises shipment status to internal or external customers on an individual report basis. Guide and counsel internal and external customs (including FedEx OpCo's) as to the proper and legal manner to import freight as it relates to U.S. Trade regulations and policies by consulting with customs and other governmental agencies on issues of compliance and admissibility. Serve as communication links between the customer, other external parties and the various functional and geographic areas within our company including operations, accounting, regulatory (i.e. Brokerage), information systems and sales. Input customs clearance information into FedEx corporation customer service system to provide timely clearance information to FedEx customer call center representative. Maintain knowledge of industry developments as well as all FTN and FedEx cross OpCo's services and product offerings through maintaining contact with internal associates and reading company materials. Coordinate the timely and accurate processing of account set up requests by immediately responding to customer inquiries (via telephone, email or fax). Coordinate the resolution of billing issues, post entry and other technical and logistical problems (i.e. Claims) on the customer's behalf in a timely manner. Will escalate the more complex shipments to senior customer care account representative for resolution. Identify customer issues prior to escalation, offers appropriate solutions and communicates with the senior customer care account representative to forward qualified leads for follow up by the responsible sales director, gm, or account executive.

Two (2) year college degree preferred or equivalent. Minimum of three (3) years experience in release and classification activities with a high level of performance. General working knowledge of U.S. Customs and other governmental agencies laws, regulations and procedures. Comprehensive knowledge of FedEx Trade Networks' internal policies, procedures and processes, including general knowledge of all FedEx operating companies services and products preferred. Excellent communication skills, both verbal and written. Strong interpersonal skills (proper phone etiquette). Ability to operate in a PC windows environment with thorough knowledge of MS Office (word & excel). Willing to work different schedules based on business needs. HS Diploma or GED required. 24 months of brokerage or transportation experience and / or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : $16.50-$27.07 HR

Minimum Salary : $16.50 Maximum Salary : $27.07 Salary Unit : Hourly