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NOC Tech I

NOC Tech I

MetronetLubbock, TX, United States
2 days ago
Job type
  • Full-time
Job description

Love your Mondays again!

Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.

Job Summary :

Monitor Metronet Business’ production network to ensure its integrity, health, and stability. They will recommend improvements to surveillance systems as needed and collaborate with internal teams, vendors, and facility providers to resolve infrastructure issues.

What we offer :

  • Competitive pay
  • Annual bonus opportunity
  • Annual merit increases
  • Affordable insurance (medical, dental, vision, etc.)
  • 401(k) company match up to 6%
  • Paid time off
  • Volunteer hours
  • Perks and discounts
  • Discounted Metronet service in our serviceable area
  • Opportunities for advancement
  • So much more!

What you will be doing :

  • Monitor Core IP, Softswitch (MetaSwitch), Business networks (per contract commitments), and associated equipment to detect and respond to network-impacting events in a timely manner.
  • Perform fault analysis, isolation, remediation, and incident management across switching, digital, optical, transport, and other technologies; document all alerts and actions in required systems and tools.
  • Provide technical support and single point of contact duties for high-risk or service-impacting events; interface with customers, engineers, vendors, service partners, and ILEC technicians to resolve trouble reports.
  • Manage carrier-grade devices and networks, including change management, software / firmware upgrades, maintenance, recovery tactics, and hardware / configuration activities on IP, transport, and PON platforms (Cisco, Nokia, Juniper, etc.).
  • Operate in a 24x7x365 Network Operations Center with rotating shifts (including 2nd, 3rd, and weekends).
  • Maintain working knowledge of MetroNet Communications products / services and train other NOC, Repair, or Acceptance Specialists on processes and technologies as needed.
  • All other duties as assigned.

    • What you need for this position :

  • 3–5+ years of Telecom NOC experience, including 2–3 years collaborating with Carrier NOCs; Associate’s degree or higher (or equivalent experience) preferred.
  • Cisco CCNA (or equivalent) certification a plus; strong oral / written communication skills and commitment to excellent customer service.
  • Demonstrated knowledge of IP protocols (BGP, OSPF, MPLS, Spanning Tree, ISIS) and platforms (Cisco, Nokia, Telabs, Adtran, Metaswitch VoIP / SIP Softswitch, Session Border Controller, etc.).
  • Skilled in troubleshooting Layer 1–3 faults using tools such as ping, traceroute, telnet, ssh, dig, and SNMP get.
  • Ability to configure and troubleshoot LDP, VRF, VPN, L2TP, and SIP; strong understanding of SNMP traps / syslog messaging with fault analysis and response capabilities.

    • Join us and find out what it means to love your career!

    At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

    We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

    Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

    Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

    Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.

    #LI-HLO

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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    Noc • Lubbock, TX, United States