Manager, Learning & Development

Join The Auto Club Group

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt : Salary

Job Description : This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy.

Manager, Learning and Development

What you will do :

• Reports to : Director or above
• Manage the learning and development activities within an assigned unit.
• Responsible for programs that support one or more of the following disciplines : Membership, Travel, Insurance Operations & Distribution, Claims, Financial Services, Life Insurance, Leadership Development and Career Development.
• Manage the team responsible for planning, designing, developing, implementing, delivering, and analyzing training and development programs targeted to meet the needs of the business unit.
• Manage activities to implement effective in-person, virtual and web-based learning solutions.
• May manage contractors tasked with working on various learning and development initiatives.
• Maintain positive work relationships with operations and corporate partners.
• Work with management and business partners to conduct needs assessments with the goal of identifying development opportunities.
• Provide insight on operational issues in which employee development opportunities exist.
• Promote a performance consulting mentality by working with the line of business to establish annual training goals, plans and metrics to support corporate goals and initiatives.
• Develop and approve learning solutions to support business needs.
• Ensure that programs and initiatives positively impact employee development, member retention and the overall corporate environment.
• Monitor, analyze and report on the return on investment for various training and development initiatives.
• Review current processes and procedures used to monitor activities and make recommendations for improvements.
• Administer corporate and departmental policies and procedures within assigned team.
• Monitor results to ensure that standards are maintained and consistent with strategic goals and objectives.
• Recommend and implement improvements to processes and services provided.
• Create and monitor departmental budgets.
• Handle special projects as assigned.
• Supervisory Responsibilities :
• Participate in the process of selecting, hiring, training, development, counseling and disciplining assigned staff in accordance with corporate Human Resource policies and procedures.
• Manage a team of Instructional Designers, Learning Consultants and Learning Specialists.

How you will benefit :

Required Qualifications

Education (include minimum education and any licensing / certifications) : Bachelor's degree in Education, Business Administration, Human Resources, Organizational Development, Instructional Design, or a related field

Experience : designing, developing, delivering, and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies

Needs assessment and task analysis utilizing authoring tools, multi-media, computer-based training, interactive video, or on-line reference tools

Conducting cost / benefit analysis

Project management

Preparation of instru tional materials and proposals

Creating process improvements

Knowledge of : training methods and techniques

Statistical methods and performance analysis

Skills & Ability to : management ability to include : leading and motivating a team

Workforce planning

Coaching, developing and discipling staff

Identification of training needs for team members

Conflict resolution

Managing change with minimal disruptions

Handling budgets for cost-effective operations

Conduct needs assessment

Demonstrate effective organization and planning abilities

Analyze and resolve problems

Coordinate and manage major projects

Identify and implement process improvements

Prepare and present reports and / or proposals to all levels of management

Willingness and ability to travel throughout the assigned region

Willingness to work irregular hours

Preferred Qualifications

Prior experience leading projects with a technical insurance focus

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy.

Important Note : The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note : ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes...