Patient Advocate Specialist

A company is looking for a Patient Advocate Specialist to assist patients in resolving account balances for medical services by determining their eligibility for assistance programs.

Key Responsibilities

Screen patients for eligibility of state and federal assistance programs

Assist patients in applying for appropriate assistance programs and provide detailed instructions on securing benefits

Maintain accurate documentation of patient accounts and follow up on applications until resolution

Required Qualifications

High school diploma or equivalent is required

Previous customer service or call center experience is preferred

Experience with medical coding or billing is preferred

Proficient PC knowledge with typing ability of 30-40 wpm

Ability to work independently and manage multiple tasks effectively