Customer Service Representative

Job Description

Job Description

An Insurance Customer Service Representative (CSR) plays an important role in supporting clients by managing policy inquiries, processing changes, and providing guidance on coverage and claims. They act as the friendly and knowledgeable point of contact between customers and the insurance company, helping resolve issues, explain policy details, and ensure client satisfaction through timely and accurate service. Building and maintaining strong customer relationships are very important to this position. Effective communication, attention to detail, and a customer-first attitude are essential to excel in this role. Other responsibilities may include setting appointments and making cross-selling calls.

Base compensation (DOE) + bonuses

Benefits

Annual Base Salary Based on Experience

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Health Insurance

Responsibilities

• Assist clients with policy questions
• Customer account management
• Quoting and binding policies
• Processing payments and billing
• Follow up with current and potential customers
• Build strong customer relationships

Requirements