Director of Logistics & Service Delivery

Director of Logistics & Service Delivery

Brooklyn, NY

Revivn is a fast‑growing company that helps enterprises manage their technology through an end‑of‑life software platform, repurposing remaining‑life hardware for people without dedicated computer access. We partner with companies such as Instacart, Lyft, Qualtrics, X, Gensler, and Allbirds to shift the focus from traditional recycling to active repurposing.

Location :

On‑site at our Brooklyn Navy Yard office with remote Wednesdays.

Role

This critical leadership position will overhaul and optimize Revivn’s U.S. logistics operations while serving as the primary point of contact for service delivery matters. The ideal candidate brings deep ITAD logistics experience, a customer‑centric mindset, and the ability to drive operational excellence and strong partner relationships.

What you’ll be doing

Transform and optimize U.S. logistics operations : assess existing processes, vendors, and costs; design and implement scalable, efficient solutions.

Vendor management and selection : evaluate current partners, replace or add providers where needed; foster partnerships with industry‑focused and agile logistics companies.

Implement service excellence standards : establish and enforce SLAs, conduct regular vendor audits, site visits, and performance reviews.

Streamline communication and workflows : move beyond transactional logistics management to build a collaborative, accountable network.

Cost reduction and process efficiency : identify and execute strategies to improve cost‑effectiveness and service reliability.

Team leadership : assess and develop the existing logistics team to ensure high performance and accountability.

Customer experience oversight : serve as the escalation point for any service delivery or logistics‑related issues, ensuring swift and effective resolution.

What you need to have

Proven experience managing logistics operations within ITAD, reverse logistics, or technology asset recovery industries.

Demonstrated success in vendor selection, cost reduction, and process improvement.

Strong service delivery and customer‑facing experience with the ability to build lasting partnerships.

Skilled in defining and implementing SLAs, KPIs, and vendor management frameworks.

Hands‑on, data‑driven, and proactive with the ability to rebuild from the ground up.

Excellent communication and relationship‑building skills, both internally and externally.

Why join Revivn

Opportunity to lead a full‑scale transformation of logistics and service operations.

Be part of a purpose‑driven organization driving sustainability in technology.

Collaborative and entrepreneurial culture with significant growth ahead.

We embrace diversity and are committed to fostering an inclusive environment. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about salary throughout the entire recruitment process. The compensation for this role is $110,000-150,000 per year, commensurate with experience, and includes medical, dental, and vision coverage, a 401(k) plan, and other benefits.

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