Strategic Account Manager

Strategic Account Manager

The Strategic Account Manager at iQmetrix plays a pivotal role in driving revenue growth, deepening client relationships, and positioning our innovative Interconnected Commerce solutions as the cornerstone of success for telecom retailers. Leveraging deep industry expertise and exceptional relationship-building skills, this role acts as a trusted advisor, delivering tailored strategies to meet the unique needs of our clients.

As the primary point of contact for key accounts, this role leads the development and execution of account strategies, negotiation of contracts, and identify opportunities for up-selling and cross-selling. Collaborating across internal teams, this role ensures seamless execution, measurable outcomes, and an exceptional client experience. Success is defined by revenue growth, client satisfaction, retention, and positioning iQmetrix as a leader in interconnected commerce.

Key Accountabilities

• Develop and execute comprehensive customer plans, identifying critical insights and growth opportunities aligned with client goals and iQmetrix solutions.
• Build and maintain strong relationships with key decision-makers and stakeholders across client organizations.
• Lead the orchestration of internal teams to deliver on commitments and drive exceptional client outcomes.
• Ensure successful client adoption and implementation of Interconnected Commerce solutions, driving retention and satisfaction.

Strategic Planning & Industry Experience

Sales Growth

Client Engagement & Retention

Qualifications

Skills & Competencies

Work Environment and Travel

We are flexible on location for this position. The role requires approximately 25% travel for client meetings, industry events, and internal collaboration.