Technology Integration Manager

Technology Integration Manager

Guardian Dentistry Partners is a fast-growing Dental Partnership Network (DPN) with a mission to empower dentist entrepreneurs and their teams in building the practices of their dreams. We believe in the strength of local identity and culture while providing the technology, resources, and scale that enable sustainable growth. Our model is designed to maintain autonomy at the practice level while ensuring operational excellence and innovation across the network.

Role Overview

We are seeking a proactive, experienced Technology Integration Manager to play a central role in ensuring seamless technology operations across our network of dental practices. This role will be responsible for managing MSP partnerships, overseeing core system administration (including Denticon, O365, Teams, and SharePoint), and coordinating technology support and integrations that drive operational efficiency and practice satisfaction.

Core Responsibilities

Technology Integration & Support

• Serve as the primary lead for PMS conversions and technology onboarding during practice transitions.
• Coordinate and validate hardware and driver installations, resolving integration dependencies in collaboration with IT, Operations, and Revenue Cycle teams.
• Manage core platforms including Denticon, Microsoft 365, Teams, EDR, RMM, and SharePoint, ensuring proper access control, configurations, and governance.
• Maintain a high standard of technology experience at the practice level, escalating and coordinating issues with MSPs to resolution.
• Manage O365, Exchange, Azure, and Entra SSO

Vendor & MSP Management

• Manage external Managed Service Providers, ensuring SLA adherence, quality of service, and efficient handling of onsite and remote service requests.
• Track and approve MSP dispatches while maintaining visibility into practice-level technology needs and performance trends.
• Serve as the primary Guardian Dentistry Partners contact for technology vendors, third-party platforms (Jarvis, Dental Intel, etc.), and integration partners.

Cross-Functional Alignment & Communication

• Build strong relationships with Operations, Finance, Clinical, and RCM teams to ensure technology initiatives align with business objectives.
• Provide structured updates on integration progress, technology performance, and vendor status to internal stakeholders.
• Participate in routine IT/Technology leadership updates and project status meetings.

Expected Attributes

• A self-starter with a positive attitude and strong ownership mindset.
• Naturally curious and committed to continuous learning and growth.
• Strong time management, prioritization, and follow-through capabilities.
• Able to work independently while collaborating effectively within a distributed team.

Qualifications

• Bachelor's Degree preferred.
• 510 years of dental or DSO operations experience.
• Minimum 3 years of dental office or practice technology management experience.
• 5 years hands-on experience in Practice Management System conversions.
• 3+ years of project coordination or project management experience.
• 23 years delivering PMS or technology training to end users.
• 3-4 years experience managing O365, Azure, and Entra

Key Competencies

• Hands-on experience with Denticon, Dentrix, Open Dental, and/or Eaglesoft.
• Strong understanding of HIPAA, data security, and compliance within a DSO environment.
• Experience training users on PMS or operational systems.
• Vendor management and MSP coordination experience strongly preferred.

Compensation & Structure

• Base Compensation: $70,000 $85,000 + performance-based bonus opportunity
• 401(k): Eligibility with company match
• Benefits: Comprehensive medical, dental, vision, life insurance, and disability coverage
• Work Model: Remote with 1020% travel to practices and regional operations teams

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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