Teller

Teller

Provide an outstanding customer experience by accurately and efficiently processing customer transactions. This includes but is not limited to cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote MCBs products and services.

Essential Duties & Responsibilities

Always provide excellent customer experiences

Greet and assist customers to ascertain their needs

Complete customer transactions accurately

Identify customers, validate and cash checks

Accept cash and checks for deposit reviewing for any necessary holds

Process cash withdrawals

Process loan payments

Perform specialized tasks such as preparing cashiers checks, and personal money orders

Record all transactions promptly and accurately in compliance with bank procedures

Balance cash drawer at end of each day

Assist customers with problem resolution and escalate as necessary

Process work accurately through branch capture in a timely manner

Answer telephone inquiries

Promote bank products and services to customers

Identify fraudulent transactions and escalate to supervisor

Supervisory Requirements

Personnel Management : This position has no supervisory responsibilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions. Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; viewing a computer terminal.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees, who work 7 continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their workday.

Education and Qualifications

Essential : High school diploma or equivalent

BSA and other Bank related training through BAI is required annually

Knowledge and Skills

Possess exceptional customer service skills

Ability to complete tasks accurately and efficiently

Team player who operates with a dynamic, all hands-on deck approach

Strong problem-solving skills

Strong commitment to MCBs vision and role in the communities we serve

Positive, resourceful, and flexible

Ability to work effectively with individuals from diverse communities and cultures