Surveillance Case Manager - Private Investigator

Come Join Our Team at Lemieux & Associates!

About Us

Lemieux & Associates is a national leader in the investigative industry, renowned for its world-class ownership, experienced managerial personnel and our seasoned team of expert field investigators. We pride ourselves on our motivational management style and our proven ability to recruit, develop, and lead highly successful teams that consistently excel.

Position Overview

We are seeking a dynamic and experienced Surveillance Case Manager to join our team. This full-time, remote position offers the right individual the opportunity to make a significant impact in our company. Reporting directly to the Vice President of Operations, the Surveillance Case Manager will play a crucial role in ensuring the delivery of high-quality investigative products to our clients.

Why Join Us?

At Lemieux & Associates, you will be part of a dedicated team of professionals who are passionate about their work. We offer a supportive environment where your skills and expertise will be valued and rewarded. If you are looking for a challenging and rewarding career in surveillance case management, we encourage you to apply.

Responsibilities

• Supervise and direct investigative field staff and other direct reports to develop and maintain a highly motivated, quality-focused investigative team capable of completing investigations of insurance claims for various coverages, including worker's compensation, general liability, property and casualty, disability, life, and health care.
• Maintain a positive performance-oriented business unit that meets productivity and quality standards through effective training, performance management, monitoring of workloads, and assignment of resources. Prepare and communicate performance evaluations and development plans as needed and maintain appropriate personnel file documentation for all assigned staff. Model and support the Lemieux & Associates employee culture and effectively balance employee and organizational needs.
• Conduct quality control reviews of investigative work, ensuring that client special handling instructions are followed and case objectives and due dates are met. Manage assigned cases until closing while maintaining accurate and well-organized case files.
• Communicate effectively with investigative field staff and clients regarding the progress of assigned cases and make appropriate recommendations for further initiatives. Maintain effective working relationships with coworkers and management and keep management adequately informed about territory activity and issues.
• Ensure confidentiality of all information obtained through investigative activities.
• Perform other assignments and projects as dictated by business needs or management direction.

Required Skills and Abilities

Qualifications

Physical Demands and Work Environment : While performing the duties of this job, the employee is generally in an office setting. The employee is regularly required to sit and operate a computer for long periods. The employee communicates on a regular basis with supervisors, clients, and staff via telephone, video conference, and email. The employee may be required to travel both short and long distances by car or airplane as business needs dictate.