Warranty Service Manager - West San Antonio

Job Description

Job Description

Job Description

David Weekley Homes is seeking a highly skilled Warranty Service Manager in the San Antonio Area to join our team. This person will professionally interact with our Homeowners by managing their questions and concerns.

This position requires someone who is a self-starter who can work independently, as well as with customers and sub-contractors, in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers must be able to identify and address customer needs, with a goal of total satisfaction.  They must be able to handle warranty calls from homeowners, visit the home to inspect the issue, determine if it is eligible under warranty, and work with the customers and sub-contractors to resolve the issue. Warranty Service Managers are responsible for warranty resolutions in multiple communities and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities :

• Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
• Conduct research with available resources to satisfy Homeowner inquiries
• Coordinate and schedule all Warrantable repairs with contractors and customers
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable.
• Manage a budget.
• Responsible for achieving high levels of customer satisfaction.

Qualifications

Additional Information

What We Offer :

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes :

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers : No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.