HR Support Manager

HR Support Manager

The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from state classified service, and the rules of the Division of Human Resources and the Idaho Personnel Commission. This is an at-will position. The Luma Division is established as the sustainment organization to support State of Idaho agencies and their employees in the use of the Luma system for day-to-day business operations.

Key Responsibilities

The HR Support Manager within the Luma Division reports to the HR and Payroll Bureau Chief. The HR Support Manager is responsible for managing the support activities for the Global Human Resources module of the Luma systems. They work directly with functional leads, subject matter experts (SME's), and system vendors to ensure Luma systems support state agencies' business processes. They are responsible for understanding and documenting complex business processes, determining gaps between business requirements and system capabilities, identifying alternate business solutions, and assisting in development of sustainment documentation. Additionally, they are required to understand applicable state statutes and policies and assist agencies in managing operations accordingly. They work with their supervisor and members of the management team to maintain positive relationships with various policy owners and agencies and assist in the continuous improvement projects and modifications to the systems. The Manager will be required to supervise employees, direct and monitor work efforts, and provide oversight of time and attendance.

Job Functions

• Participate in defining and executing the vision for the Division and in the development of short-term and mid-range plans to achieve vision milestones.
• Oversee support of the Luma Global Human Resources module in the Luma system under the coordinating efforts of the HR and Payroll Bureau Chief.
• Develop standards and monitor the Luma systems to ensure data integrity.
• Utilize analytical and problem-solving skills to assist agencies with questions related to system functionality.
• Maintain internal procedural manuals and oversee daily operational tasks to ensure completion within a timely manner.
• Advise leadership on elements related to Luma Global Human Resources modules.
• Participate and manage support cases through ticket incident management (ServiceNow) to ensure timely resolutions.
• Manage and communicate in a timely manner with staff through SCO software (Outlook, Slack, Webex) ensuring messaging aligns with business policies.
• Monitor the priority of assigned work tasks and support the tasks and workflows.
• Coordinate with other Luma Division staff to address cross-functional needs.
• Manage calendars and dates to ensure time-bound functions occur on time and within system parameters.
• Collaborate and consistently attend standing meetings to build positive working relationships with internal staff and other control agencies, such as Division of Human Resources, Division of Financial Management and Legislative Services Office.
• Assist in updating quick reference guides and other materials to ensure that system updates and / or changes are presented appropriately to stakeholder audiences.
• Oversee and assist with updates to communication requests and quick reference guides resulting from system upgrades through monthly customer updates and quarterly releases.
• Ensure yearly communications are created and distributed in a timely manner to recipients.
• Oversee legislative tasks on an annual basis to include reviewing bills that impact Global HR and validate data to be published for the legislative handbook.
• Attend and facilitate meetings with our system support services to review outstanding items and enhance system knowledge.
• Respond to stakeholder inquires in a timely manner, as defined by SCO policy.
• Attend and participate in meetings to keep Luma staff up-to-date on human resources and office activities.
• Work with Luma vendors to address system issues.
• Provide back up on support duties within the Bureau.
• Clearly define expectations for staff under supervision. Guide, coach, develop, and train staff towards achieving those expectations.
• Represent the Office to other organizations (such as other state agencies and accounting organizations) and to the public.

Additional Functions

Contribute to the positive performance of the Luma Division and the office. Demonstrate timely and consistent attendance. This is an in-office position. Any additional duties as assigned by the State Controller or his / her designee.

Minimum Qualifications

At least 5 years of human resources experience. Strong customer service orientation, excellent interpersonal skills, as well as strong change and conflict management skills. Demonstrated ability to make decisions under pressure and lead in a team environment. Good oral and written presentation skills, a high level of energy and enthusiasm, and strong abilities in managing and developing personnel.

Desired Qualifications

Documented successful performance supporting State human resources operations. Good knowledge of the Luma human resources, workforce management, and payroll modules, understanding of the environment in which human resources applications function including agency issues, central organization issues, security, etc. Good understanding of the Infor CloudSuite product (Luma System). Strong understanding of internal control practices and procedures.

Benefits

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and / or State programs, please visit https : / / dhr.idaho.gov / StateEmployees / Benefits.html .