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Facilities Administrator

Facilities Administrator

ServiceChannelRemote, Remote, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Responsibilities

  • Serve as the first point of contact for all facility-related customer support inquiries, including maintenance requests, space allocation, and office moves.
  • Coordinate with maintenance staff and external contractors to schedule repairs and ensure timely completion of work.
  • Manage the facilities helpdesk system, logging requests, tracking progress, and providing regular updates to employees.
  • Assist in the implementation and administration of facility policies and procedures to ensure compliance with health and safety standards.
  • Set up new locations in ServiceChannel platform
  • Conduct ServiceChannel expectation training for internal and external customers, creating and coordinating training documentation and sessions.
  • Manage and dispatch EDI error reports and collaborate with the Finance Team to load GL Codes for new trades.
  • Liaise with vendors and service providers to negotiate contracts, maintain relationships, and ensure quality service delivery.
  • Maintain accurate records of facility operations, including inventory management, service contracts, and warranty information.
  • Provide administrative support for the Facilities Management team, including budget tracking, invoice processing, and reporting.
  • Collaborate with cross-functional teams to support company-wide initiatives and projects that involve facility resources or changes.

Skills and Qualifications :

  • Proven experience in facilities management, office administration, or a customer support role.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with heavy customer orientation.
  • Basic knowledge of building systems, HVAC, electrical, and plumbing is preferred.
  • Proficiency with facilities management software, helpdesk systems, and Microsoft Office Suite.
  • Meticulous with strong problem-solving abilities and a proactive approach to resolving issues.
  • Ability to work independently as well as collaboratively within a team.
  • Familiarity with health and safety regulations and a commitment to maintaining a safe work environment.
  • A high school diploma or equivalent experience in this field is required; a bachelor's degree or relevant certification in facilities management or a related field is a plus.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
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