Mining Technology Support Specialist

Mining Technology Support Specialist

Salt Lake City, UT

Job Type

Full-time

Description

Wheeler Technology provides state-of-the-art productivity, safety, equipment health, autonomy and ruggedized network solutions for mine and construction sites. The Support Specialist has a critical role and has responsibility spanning multiple functions. The Support Specialist must be a self-starter, highly organized, and can solve complex problems with limited supervision.

Duties & Responsibilities :

Role Based in Salt Lake City, UT. With possibility of travel to additional customer sites in Wheeler's territory as needed

Ensure internal workforce, tools, and equipment are compliant to internal, industry, and customer-site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools

Provide oversight to shelf stock quantities, to include reorder recommendations

Maintain tool and vehicle inventory, including scheduling repairs / upgrades

Calibrations, and procuring new / upgraded equipment as needed

Engage in daily safety meetings

Install, upgrade and maintain technology on the customer HME fleet

Perform quality PM's on customer HME fleet

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES :

Self-starter and complex problem solver - ability to deliver results with limited supervision

Proficient in computer software systems including Microsoft Office 365 and ERP systems

Ability to interact with the customer daily

Excellent motivational skills and works well with a team but also able to work alone

Effective communication and interpersonal skills and dedication to customer satisfaction

Excellent time management and organizational skills and the ability to multitask and prioritize

Ability to pay strong attention to detail

Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel

Effective team participation skills

EDUCATION AND EXPERIENCE :

Minimum of 3 years of professional work experience or an associate's degree. Mining experience preferred.

High school diploma is required; higher education is a benefit

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)