Client Experience Manager

Job Description

Job Description

Client Experience ManagerAbout Market My Market

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

Our Growth Story : In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.

About the Role

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience.

Career Growth Opportunities

Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.

Key Responsibilities

• Account Strategy : Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
• Upsells and Renewals : Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
• Client Relationship Management : Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
• Client Event Representation : Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
• Portfolio Management : Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
• Collaboration with CSMs : Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
• Performance Monitoring : Track and report on client performance metrics, ensuring campaigns deliver measurable results
• Problem Solving : Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
• Strategic Consultation : Provide insights and recommendations based on client needs, market trends, and campaign performance
• Client Experience : Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

Requirements

Team Achievements

Our Client Experience team has been instrumental in :

Compensation & Benefits

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.

Our Core Values

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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