Encore is hiring : Event Technician- Audio Visual @The Ritz Carlton Naples in Eas

Overview

Event Technician - Audio Visual role at The Ritz-Carlton Naples. Responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director, or Director, Event Technology.

Responsibilities

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Provide exceptional customer service by meeting the needs of internal and external customers, communicating effectively, and on-site coordination with guests to ensure equipment is working properly.
• Troubleshoot and resolve equipment and software issues with a basic level of technical ability; handle equipment challenges and changes professionally and promptly.
• Understand and follow company processes, complete systems entry and paperwork accurately, and interact with staff and outside vendors for equipment.
• Assist with finalizing invoices and utilize floor up-selling techniques where applicable.

Qualifications

Competencies

Physical & Environmental Requirements

Team members must meet physical demands to perform essential job functions. Reasonable accommodations may be made. The following are typical requirements :

Work Environment

Hotel / convention center environment with exposure to varying indoor temperatures and potential outdoor conditions. Work may be in multiple locations with irregular hours, on-call status, including days, evenings, weekends, and holidays. High-end audiovisual equipment and electrical components, occasional exposure to heights via lifts and ladders. Appearance guidelines apply per Encore / host hotel.

Compensation & Benefits

Hourly Pay Range : $16.60 - $20.33. Final compensation based on location, travel, experience, and skills. Some roles may be eligible for overtime, bonuses, or incentives. Benefits options are provided to employees; details available on request.

Employment Details

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