Senior Site Reliability Engineer

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a Senior Site Reliability Engineer (SRE) at TAG – The Aspen Group , you will be responsible for ensuring the reliability, performance, and scalability of our core systems. This role involves proactively building and managing, monitoring solutions, lead incident response, and continuously optimizing system performance to exceed business objectives. We are actively integrating AI and machine learning into our operational workflows, and you will be on the front lines, leveraging intelligent automation and machine learning to build a proactive resilient infrastructure. This is an opportunity to go beyond SRE by applying cutting-edge technology to solve complex reliability challenges.

Responsibilities :

Intelligent Site Reliability Engineering :

• Design and build highly scalable and resilient systems to support our applications and services, incorporating predictive analytics to anticipate reliability risks.
• Develop and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) using machine learning anomaly detection to ensure systems meet reliability targets.
• Drive improvements in system reliability, availability, and performance through proactive measures, automation, and intelligent failure prediction.

Advanced Observability :

Proactive Incident Management :

Performance and Capacity Optimization :

Automation and Process Improvement :

Collaboration and Communication :

Requirements :

Annual pay range : $129,000-$160,000

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match