Help Desk CoordinatorVirtualVocations • Henderson, Nevada, United States

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Help Desk Coordinator

VirtualVocations • Henderson, Nevada, United States

30+ days ago

Job type

Full-time

Job description

A company is looking for a Help Desk Coordinator II.

Key Responsibilities

Address and resolve network, device, and equipment issues effectively

Assess and manage Tier I support tickets, escalating to Tier III as necessary

Conduct remote troubleshooting for network-related problems

Required Qualifications

High School Diploma or GED

Proficiency in network and wireless troubleshooting

More than 2 years of customer service experience

Over 1 year of technical support experience

Familiarity with Ruckus, Juniper, and Cambium Access Points

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Help Desk Coordinator • Henderson, Nevada, United States

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