Scheduling and Patient Coordinator

Job Description

Job Description

Description

About the Role :

This role is based out of Suffern, NY and requires 3 days in office.

We are seeking a detail-oriented, customer-focused, and data-driven Centralized Scheduling & Patient Coordinator to join our team. This role is at the heart of our patient care process—reviewing referrals, scheduling patients quickly, optimizing field staff schedules, and ensuring a seamless experience for patients and referral partners.

If you excel in high-energy environments, enjoy problem-solving on the fly, and take pride in delivering top-notch service, this could be the perfect fit.

This role is hybrid, one day a week in a Manhattan or Suffern NY office and the remaining time virtually at home.

Key Responsibilities

• Act Fast : Review each referral immediately, ensure it meets our acceptance criteria, and schedule the patient within 1 hour.
• Optimize Resources : Monitor and adjust field staff schedules daily to maximize patient visits and geographic efficiency.
• Problem-Solve : Address day-of delays, staffing gaps, or logistical challenges quickly and effectively.
• Communicate with Impact : Build strong relationships with patients and referral sources through responsive, professional, and persuasive communication.
• Leverage Data : Use reporting tools to track scheduling times, utilization rates, and identify trends for improvement.
• Coordinate Logistics : Manage ordering and delivery of supplies for patient visits.
• Work as a Team : Collaborate in a centralized scheduling pool to support all service areas.

Skills, Knowledge and Expertise

What We’re Looking For :

Benefits