Special Project Coordinator

Special Project Coordinator

Req number : R6438

Employment type : Full time

Worksite flexibility :

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Special Project Coordinator ready to take us to the next level! If you have strong attention to detail and reporting skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Special Project Coordinator to perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures. This position is a full-time contract and onsite.

What You’ll Do

Exercise independent judgment while adhering to pre-defined guidelines

Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using the Unicenter Service Desk application

Perform ROV queries through the TLO skip tracing application

Use TLO to evaluate license plate history and determine necessary Vector updates to customer information

Review and audit daily reports from CCSS to resolve incomplete customer demographics

Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management

Assist interoperability partners with account creation and registrant lookups

Create and update reports as requested by Supervisor / Management

Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines

Ensure compliance with established performance measures while performing job functions

Complete other duties or special projects as assigned

What You'll Need

Required :

3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst

Strong attention to detail and ability to follow pre-defined guidelines

Ability to perform skip tracing and evaluate customer information using TLO

Experience in reviewing and auditing reports for accuracy and completeness

Excellent collaboration skills to coordinate with multiple departments and personnel

Ability to create, update, and manage reports accurately

Effective communication skills and ability to update systems with detailed and accurate information

Ability to handle tasks independently and meet established performance measures

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.