Entry Level Sales Support

Job Title

Measures Of Success

Identify and research potential customers using online tools, databases, and industry networks. Assist in cold calling, emailing, and outreach efforts to generate new sales leads.

Overcome technical and business objections of existing and prospective customers.

Respond to customer inquiries via phone, email, and chat, providing information on products, pricing, and availability. Ability to build knowledge and make suggestions to the customer.

Assist in processing customer orders and ensuring timely and accurate order fulfillment. Follow up on pending orders and shipments.

Emphasize salable features, quotes prices and credit terms, and prepares sales orders for direct orders obtained.

Develop a working knowledge of the companys product portfolio, learning the key features and benefits of each product category.

Identify opportunities to suggest additional products or upgrades to customers based on their needs and preferences.

Collaborate with various departments, such as customer service, A / R and logistics, to ensure smooth communication and resolution of customer issues.

Ideal Candidate Attributes

0-1 years of experience in a sales, customer service, or related field preferred, but entry-level candidates with strong potential are encouraged to apply.

Previous experience with MS Office Suite (Word, Excel, Outlook). Comfortable with technology and able to quickly learn new software and order processing systems.

Excellent customer service skills and a willingness to assist with any customer needs.

A passion or familiarity with the pet industry, a plus.

A self-starter with a positive attitude, eager to learn and grow in the sales profession.

Strong verbal and written communication skills.

Ability to manage time effectively, prioritize, and multitask in a fast-paced environment.

Working Conditions

Office environment with low noise level; the employee is frequently required to sit and talk or hear; work for long periods of time with a computer keyboard, mouse, and phone.

Position Information

This starting pay for this position is $16.00 per hour and depends on experience.

Benefits Package and Employee Programs

Comprehensive Medical, Dental, and Vision Insurance.

Free Life and Disability Insurance.

Health and Dependent Care Flexible Spending Accounts.

401k with 3% company match and annual employer discretionary contribution.

Paid vacation, holidays and sick time.

Employee Assistance Program.

Access to thousands of free online courses.

Discounts on cell phones, movie tickets, gym memberships, and more!

Education Assistance (both college degrees and professional certifications).

Referral Program with cash bonus.

Access to on-demand pay.

Paid parental leave.

Employee purchase discounts on pet supplies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.