Parts and Service Technical Advisor- Tyler, TX

Job Description

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

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Responsibilities :

Provide phone and in-dealership technical assistance

Troubleshoot and solve final repair attempt situations

Represent Stellantis as subject matter expert (litigation / buybacks)

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CAIR updates needed for each involvement

Manage dealership technical training requirements

Provide support for C.A.G. / Engineering / proving grounds requests

Recall and Rapid Response (RRT) follow up and reduction

Act as quality feedback liaison

Provide dealership consultation on the following :

Repair Service Agreements and facilities inspections

Tools / equipment / facility

Customer experience and improved Fixed First Visit

Repair shop process improvements and proactive business planning with a focus on the customer

Basic Qualifications :

Associates Degree in Automotive Technology or Automotive Trade School equivalent

Excellent verbal communication skills

3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)

Excel in building positive working relationships, customer satisfaction and issue resolution

Self-motivated with demonstrated ability to achieve goals under minimal supervision

Willing to relocate

Required to travel domestically (61-80%), 50% overnight travel

Preferred Qualifications :

Bachelor's degree in Business, Automotive Technology, or related field

Dealership experience

ASE certification

Body shop experience

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Salaried Employee Benefits (US, Non-Represented)

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• Health & Wellbeing : Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.

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Salary : $80,000 to $122,800, pay will depend on several factors including experience and location of position.