Patient Care Assistant I

Patient Care Assistant

Location : US-ID 2025-4849 Category : Customer Service / Support Position Type : Full-Time Remote : Yes Company : Lumicera About Us : Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Pay Range : USD $16.13 - USD $18.97 / Hr. Work Schedule : M-F 8am-6pm, CST Remote Work Notification : Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant / Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy. The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Responsibilities

How do I make an impact on my team? Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable Utilize operating systems and tools to help manage patient therapy and refill compliance Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed The Employee will act in accordance with all applicable federal and state...

Navitus Health Solutions is an Equal Opportunity Employer : Disabled / Veterans / Male / Female / Minority / Other