Job Title
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
- Recommends financial advice and guidance that align with the clients' financial goals and needs
- Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
- Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
- Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
- Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
- Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
Required Qualifications
Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of : Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 yearKnowledge of credit and home lending requirementsActively listens to the client to determine their needs and goals and has a desire to interact with clients proactivelyCommunicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phoneIs a critical thinker and can analyze financial and credit data to advise clients of product / pricing policies and guidelines and gather any additional required informationHas effective customer service skills with ability to manage the full client end-to-end experience and problem resolutionStrong written and verbal communications skillsAbility to handle ambiguity and adapt to changing circumstancesDedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethicCan be flexible to work weekends and / or extended hours as neededA true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externallyAbility to learn and understand technologyDemonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policiesDesired Qualifications
Experience working in a financial center where goals were met or exceededKnowledge in analyzing and comprehending complex financial data and providing financial alternativesKnowledge of banking products and servicesSolid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneouslyExperience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government) Structuring, Processing, underwriting and closing procedures Federal regulations governing real estate lending FHA and HUD Guidelines Other Lending Products (Credit Card, Vehicle Loans) Strong computer skills including MS applications and previous experience utilizing laptop technologySkills
Client ManagementClient Solutions AdvisoryCustomer and Client FocusReferral IdentificationRisk ManagementClient Experience BrandingCredit Documentation RequirementsCredit and Risk AssessmentPipeline ManagementReferral ManagementAttention to DetailCollaborationIssue ManagementProspectingRelationship BuildingMinimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
Shift
1st shift (United States of America)
Hours Per Week
40