Federal Customer Support Engineer

A company is looking for a Federal Customer Support Engineer.

Key Responsibilities

Act as a primary support resource for federal customers, troubleshooting data-centric security solutions

Provide technical expertise in Microsoft environments and assist with Active Directory integrations

Develop technical documentation and identify process improvements for customer support operations

Required Qualifications

5+ years of experience supporting Microsoft Exchange, SharePoint, and / or Windows desktop environments

3+ years of experience troubleshooting hybrid and multi-cloud environments

Familiarity with government and DoD networks and systems

Certifications such as CKAD, CCNA, or Security+ preferred

Experience with tools like Terraform, Kubernetes, AWS, and / or Azure is a plus