Director of Customer Success, RQ

Job Description

Job Description

Company Background

ThreatConnect enables threat intelligence, security operations, and cyber risk management teams to work together for more effective, efficient, and collaborative cyber defense. With ThreatConnect, organizations can infuse ML and AI-powered threat intel and cyber risk quantification into their work, allowing them to contextualize an evolving threat landscape, prioritize the most significant risks to their business, and operationalize defenses.  More than 250 enterprises and thousands of security operations professionals rely on ThreatConnect every day to protect their organizations’ most critical assets.

We offer a competitive benefits package with comprehensive insurance coverage, unlimited paid time off, and unique perks designed to help you meet your financial and personal goals.

We are committed to offering an employment experience and benefits package that enables you and your family to grow with us and share in our success. We love to recognize our employees who have gone above and beyond.

Job Description

We are seeking a strategic and execution-oriented Director of Customer Success, RQ to drive the adoption and integration of our Risk Quantification (RQ) platform across our growing enterprise customer base. This role is responsible for leading a team to drive adoption, ensuring customer value realization, and minimizing churn, while shaping the long-term customer success strategy for RQ. Additionally, you will oversee customer support initiatives, ensuring customer issues and queries are addressed promptly and effectively, and contributing to a comprehensive knowledge base that empowers self-service and proactive issue resolution.

The ideal candidate profile includes :

• Risk & Cyber Expertise : Experience in enterprise risk management, cyber risk, or GRC programs.
• Technology / Product Background : Previous role in a product or technology company, ideally in SaaS.
• Customer Success Leadership : Proven record of leading CSM teams and delivering measurable improvements in adoption, renewal, and NRR.
• Data-Driven : Comfortable with metrics, dashboards, and financial outcomes to show ROI to customers and executives

Core Responsibilities

In the first month we’ll expect you to…

At 3 months we’ll expect you to…

At 6 months we’ll expect you to…

At 12 months we’ll expect you to…

Required Skills

Desired Skills

Research shows that while men apply to jobs when they meet about 60% of job criteria, women and individuals from marginalized groups tend to apply only when they check every box. If you think you have what it takes but you’re not sure that you check every box, apply anyway!