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Technical Support Coordinator
Technical Support CoordinatorObjectwin Technology Inc. • Mason, Ohio, United States
Technical Support Coordinator

Technical Support Coordinator

Objectwin Technology Inc. • Mason, Ohio, United States
2 days ago
Job type
  • Temporary
  • Quick Apply
Job description

Job Title : Technical Support Coordinator

Location : Cincinnati Service Center 4000 Luxottica Pl, Mason, OH 45040 (Hybrid)

Duration : 2+ Months contract to hire

Payrate : $21 / hr on W2.

Job Description :

Work Arrangement & Schedule

  • Training : On-site at Mason for the first 3 4 weeks, Monday Friday, 8 : 00 AM 4 : 30 PM.
  • Post Training Hybrid : Standard schedule is Monday Friday, 8 : 30 AM 5 : 00 PM with in office on Fridays and otherwise remote.
  • Note : Some teams may adjust post training to 9 : 30 AM 6 : 00 PM. Candidates should be flexible within standard daytime hours.

Role Summary

Backfill opening focused on deskside support for Store Systems Support. You ll provide first line technical assistance primarily via remote chat (and occasionally phone) to resolve Windows OS, hardware, and application issues for retail stores and internal users. The position emphasizes clear communication, empathy, and efficient troubleshooting.

What You ll Do (Key Responsibilities)

  • Deliver remote deskside support via chat for store and corporate users.
  • Troubleshoot Microsoft Windows (application installs, OS configuration, user / profile issues) on standard desktops and laptops.
  • Diagnose PC hardware issues (CPU / monitor / peripherals, basic connectivity) and coordinate next steps.
  • Resolve hardware / software incidents and fulfill service requests within SLAs, documenting work in the ticketing system.
  • Provide clear, empathetic communication tailored to retail users; educate users on resolutions and best practices.
  • Collaborate with peer teams to escalate complex issues and follow through to resolution.
  • Protect assigned equipment and follow all asset handling procedures.

    • What You Bring (Qualifications)

    Must Have

  • Foundational knowledge of Microsoft Windows administration and configuration.
  • Basic understanding of PC hardware and common peripherals; comfort with connectivity troubleshooting.
  • Demonstrated troubleshooting approach for both hardware and software issues.
  • Strong customer service mindset with excellent written chat communication and empathy.
  • Ability to work on site in Mason, OH per training and ongoing Friday requirement; reliable transportation.

    • Nice to Have / Preferred

  • Experience supporting retail store systems or POS environments.
  • Prior service desk / call center or field support experience.
  • Familiarity with ITSM tools (e.g., ServiceNow), knowledge base usage, and SLA adherence.
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    Technical Coordinator • Mason, Ohio, United States