Monitor Recovery Representative

Monitor Recovery Representative

We have an outstanding contract position for a Monitor Recovery Representative to join a leading company located in the Houston, TX surrounding area. The duties of the Monitor Recovery Representative include addressing all patient and internal customer concerns by phone and email. The MRR is responsible for making outbound calls and receiving inbound calls. It is the representative's responsibility to contact patients whose studies are complete. The Monitor Recovery Representative will assess each phone call and determine its urgency and direct calls needing escalation to the appropriate supervisor. Responsibilities include :

• Make outbound due date calls to retrieve the company's equipment
• Receive return calls regarding due date procedures
• Perform Due Date, 7-day, 15-day, and 30-day audits to retrieve Company equipment
• Generate and send recovery letters, and request invoices for patients through billing
• Understand and follow through on patient inquiries, requests, or complaints
• Offer knowledgeable, efficient, and cheerful service
• Share relevant or useful information with coworkers
• Value input and expertise, and is willing to learn from others
• Organizational Commitment - Ability and willingness to align one's own behavior with the needs, priorities, and goals of the organization
• Interact sensitively with individuals and groups in a way that advances the work of the company
• Other duties as assigned

Basic Hiring Criteria :

Desired Qualifications :

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled