Billing Specialist

Position Title : Billing & Relationship Specialist

Duration : Contract to Hire

Location : Irving, TX (3-4 Days On-Site)

Position Overview

The IT Team is dedicated to driving exceptional outcomes through innovative, technology-driven solutions that empower associates and business partners to succeed. We are seeking an experienced, relationship-focused IT professional to join our team as a Billing & Relationship Specialist .

In this role, you will serve as the primary liaison between the organization and its business partners, ensuring a transparent, accurate, and seamless billing experience across multiple brands and systems. You’ll combine financial precision with exceptional customer service, building strong relationships while managing billing operations, subscriptions, and reporting processes.

The ideal candidate is detail-oriented, proactive, and thrives in a collaborative environment—someone who values trust, enjoys problem-solving, and brings a positive, service-minded approach to every interaction.

Key Responsibilities

• Serve as the primary point of contact for billing inquiries, fostering professional and trusting relationships with business owners, brand representatives, and internal Finance and IT teams.
• Oversee the end-to-end billing process , including report generation, manual billing, subscription management, and reconciliation activities.
• Track and maintain subscriptions and services , ensuring accurate activation, modification, and termination of accounts.
• Partner with the Finance team to create and maintain data-driven financial reports, billing summaries, and forecasting tools.
• Process invoices and expense reports accurately using accounting and business software systems.
• Develop, maintain, and organize billing reports and data repositories , ensuring data integrity and accessibility.
• Continuously evaluate and improve billing workflows to enhance efficiency and customer experience.
• Approach challenges with curiosity, innovation, and a commitment to collaboration and continuous improvement.

Core Competencies

Qualifications

Education & Experience