Engagement Manager

Engagement Manager

Engagement Manager

Capstone Integrated Solutions is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capstone is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require.

Who You Are and What You'll Do: Capstone Integrated Solutions is seeking an experienced Engagement Manager to oversee the successful delivery of our cloud-native application development project. The Engagement Manager will serve as the primary point of contact for stakeholders, ensuring alignment between business objectives and technical execution. This role combines project management, client/stakeholder relationship management, and oversight of delivery operations across multiple development pods.

Responsibilities

• Project Planning and Execution: Lead the planning, execution, and delivery of multiple concurrent technology projects, ensuring adherence to scope, schedule, and budget constraints.
• Stakeholder Collaboration: Build and maintain strong relationships with clients, internal teams, and third-party vendors, serving as the primary point of contact for project-related communications and escalations.
• Risk Management: Identify potential risks and issues proactively, develop mitigation strategies, and oversee the resolution of issues to minimize project disruptions.
• Resource Allocation: Coordinate with resource managers to allocate project resources effectively, ensuring optimal utilization of talent and skills across projects.
• Delivery Excellence: Establish and enforce quality standards and best practices for project delivery, conducting regular reviews and audits to ensure compliance.
• Budget and Financial Management: Monitor project budgets and financial performance, tracking expenses, revenue, and margin to ensure projects are delivered within agreed-upon financial targets.
• Change Management: Facilitate change management processes to manage scope changes, assess impacts, and obtain necessary approvals from stakeholders.
• Reporting and Communication: Prepare and present project status reports, dashboards, and presentations to clients and internal stakeholders, providing insights into project progress, risks, and issues.
• Continuous Improvement: Drive continuous improvement initiatives to enhance project management processes, tools, and methodologies, fostering a culture of innovation and excellence.

Qualifications

• 510 years of experience in project or engagement management for software development initiatives.
• Experience managing cross-functional teams, including developers, QA, and architects.
• Strong understanding of Agile methodologies and software delivery practices.
• Excellent stakeholder communication and relationship management skills.
• Proven ability to manage project scope, schedule, and budget in complex software projects.
• Experience with cloud-based application projects, preferably involving AWS, Angular, and Python.
• Proficiency with project management and collaboration tool Azure Boards.

Preferred Qualifications

• PMP or similar project management certification.
• Experience in managing multiple pods or distributed development teams.
• Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
• Strong analytical skills for tracking metrics, forecasting risks, and identifying improvement opportunities.

Key Attributes

• Strong leadership presence and the ability to influence without direct authority.
• Detail-oriented, with excellent organizational and problem-solving skills.
• Proactive in identifying issues, opportunities, and process improvements.
• Skilled at balancing technical insight with business objectives.
• Collaborative and able to build trust across technical teams and business stakeholders.

Our Culture

At Capstone, the central principles that we all adhere to, and the glue that holds us together, are our keystones. Our four keystones are:

• A Customer Obsessed, Delivery Focused, Culture
• We're driven to exceed our customers' expectations by listening, leading, solving problems, and delivering what we promise
• We aim to be the most dependable and trusted partner serving our customers. TRUST = CONSISTENCY x TIME
• A Culture of Learning and Sharing
• We value "Lifetime Learners"; those who are hungry, competitive, curious, and self-motivated in their pursuit of knowledge.
• Personal and professional growth depends on teamwork and continuous learning. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
• We recognize that the thoughts, feelings, and backgrounds of others are as important as our own. Everyone has something to learn and everyone has something they can teach.
• Knowledge and ability are valued. Sharing knowledge and helping others learn new capabilities is valued exponentially.
• A Culture of Growth and Scalability
• Growth comes from not establishing barriers in your role. "Cross functional skill sets are valued and help us deliver to our customers in a truly agile fashion. It comes with understanding that when asked to do something new, you will need support, have questions, and make some mistakes along the way.
• The most elegant solution is a simple solution. Simple doesn't mean easy. It's often more difficult to break a complex problem down into simple, scalable terms. We don't appreciate, or value, over architected solutions or superfluous coding.
• Time is one of our most precious commodities. Scalability implies being respectful of this and passionate about making the most efficient use of each and every one of our team members' time.
• All Work is Strategic
• No matter how small a project or assignment appears, every single engagement is an opportunity for us to prove ourselves, build trust, and develop relationships that last and grow
• Every task, interaction, and commitment matters
• Big or small, we execute our plans and strategies with focus, commitment, and passion

We offer:

• Job Type: Full-time
• Benefits:
• Competitive salary based on experience
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work Location: Remote

Capstone Integrated Solutions is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we're dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn't perfectly align with what we have listed. We look forward to hearing from you.

No Agencies Please!