Senior Logistics Intelligence Specialist (Client Success Manager)

Senior Logistics Intelligence Specialist (Client Success Manager)

Sifted Logistics Intelligence ("Sifted") is at the forefront of logistics optimization, providing a cutting-edge SaaS platform and predictive analytics tools designed to revolutionize the way parcel shippers manage their operations.

Our platform goes beyond traditional consulting methods, empowering businesses to continuously calibrate, automate, and monitor their shipping spend, carriers, and contracts with unparalleled precision and insight.

We're driving a tectonic shift in the logistics industry, redefining what's possible for our clients.

Be part of a company that created a category and is continuously building. If you get excited about defining market verticals and making an impact, Sifted is the place for you. Join us and be a part of something extraordinary.

Responsibilities

As a Senior Logistics Intelligence Specialist, you will serve as a strategic partner to our clients, helping them unlock maximum value from their small parcel logistics operations. In this role, you'll oversee onboarding, drive platform adoption, and guide clients in optimizing parcel operations to achieve measurable results. You'll also manage long-term relationships, focusing on retention, renewals, and expansion opportunities. You'll be a trusted advisor and key point of contact, leveraging your industry expertise to align our products and services with each client's business objectives.

Requirements

• Cultivate deep, strategic relationships with clients, positioning yourself as their trusted Sifted advisor and go-to resource.
• Serve as the primary point of contact throughout the client journey—from onboarding through long-term partnership, growth, and renewal.
• Proactively monitor client health and performance, including carrier revenue bands, platform engagement, and realized operational efficiencies. Drive ongoing value through regular check-ins and strategic business reviews.
• Capture and track clients' strategic goals, ensuring consistent progress and demonstrating measurable success.
• Identify and pursue opportunities for account expansion, deepening the client relationship, and increasing product adoption.
• Design and implement parcel cost optimization strategies through collaborative, client-facing engagements to drive sustainable savings and efficiency.
• Lead the creation and execution of RFPs and related deliverables, aligning outcomes with client goals.
• Facilitate onboarding and training sessions that empower clients to leverage Sifted's platform and capabilities fully.
• Develop expert-level knowledge of Sifted's offerings and best practices to deliver tailored recommendations and support.
• Maintain strong relationships across all levels of client organizations—from end-users to executive stakeholders.
• Contribute to strategic initiatives and special projects aimed at improving internal processes, scalability, and client experience.
• Assist and participate in special projects to drive the efficiency and scalability of the company.

Desired Skills and Experience

Benefits

Candidates local to Kansas City & available for a hybrid schedule preferred. May consider non-local depending on experience.

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