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Managing Director

Managing Director

Pyramid Global HospitalityBoston, MA, United States
23 days ago
Job type
  • Full-time
Job description

Overview

Are you able to wow the most discerning guests and lead one of the best teams of hospitality professionals? Then this is the ultimate role for you! We are seeking the creme de la creme Managing Director for the premier luxury waterfront Boston Harbor Hotel at Rowes Wharf. Under the umbrella of Pyramid Global Hospitality, this is a compelling leadership opportunity for a seasoned professional seeking a rewarding role. The Boston Harbor Hotel offers 232 rooms, over 20,000 square feet of meeting and event space, numerous food & beverage outlets, and premium amenities.

The Managing Director is responsible for the overall operations, strategy, and growth of the hotel, including managing financial performance, optimizing revenue, and fostering a world-class team. The MD engages with guests and maintains a strong presence within the hotel community to position the property as a standout destination in luxury hospitality.

Responsibilities

  • Strategic leadership : Develop and execute a comprehensive strategic plan to drive growth and profitability; identify market trends and make informed business decisions; set long-term goals for the hotel.
  • People leadership : Ensure staff recruitment, training, coaching, and rewards to maintain performance standards; lead a diverse team of department heads; provide guidance and development opportunities; foster teamwork and open communication.
  • Operations management : Oversee all departments (sales, HR, front office, F&B, banquets, housekeeping, engineering, etc.); ensure smooth day-to-day operations; monitor service quality and guest satisfaction; manage the hotel budget and resources.
  • Financial management : Monitor financial performance, analyze variances, implement corrective actions; drive revenue through pricing, upselling, and value-added experiences.
  • Guest experience : Foster a guest-centric culture, address guest concerns promptly, and implement initiatives to enhance guest satisfaction and loyalty.
  • Facilities management : Ensure maintenance and enhancement of physical assets and sustainability initiatives.
  • Regulatory compliance : Stay updated on local and national regulations and ensure health and safety standards.

Qualifications

  • Proven leader with a significant track record in a large luxury hotel or resort as General Manager or Managing Director, preferably 4- or 5-diamond luxury properties.
  • 10+ years of progressive leadership experience in full-service luxury hotels / resorts with a stable career path.
  • College degree or equivalent experience, preferably in Hospitality or Travel & Tourism Management.
  • Strong sales acumen with a proven track record of driving profits in sales, revenues, and F&B.
  • Strong owner relationship and presentation skills; significant experience in the Boston travel and tourist market is preferred.
  • Exceptional leadership, communication, problem-solving, and critical-thinking abilities; ability to adapt to varying shifts, including weekends and holidays.

    • Other Details

  • Seniority level : Executive
  • Employment type : Full-time
  • Job function : Business Development and Sales
  • Industries : Hospitality

    • Our culture : Pyramid Global Hospitality values People First, Integrity, and Excellence, focusing on growth and collaboration to deliver personalized, memorable experiences for associates and guests alike.

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    Managing Director • Boston, MA, United States