Title Specialist I

Title Specialist I

Company : Cox Automotive - USA

Job Family Group : Vehicle Operations

Job Profile : Title Specialist I

Management Level : Individual Contributor

Flexible Work Option : No remote option; must work at a specified Cox location

Travel % : No

Work Shift : Day

Compensation : Hourly base pay rate is $16.15 - $24.23 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Job Description

Job Responsibilities :

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager / supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR
• Access and or add client information from Auction Access
• Assist in sale day Settlement balancing
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Qualifications :

This posting is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Drug Testing : To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits : Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us : Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.