Customer Service Representative

Customer Service Representative

In this role, you will interact with customers by addressing inquiries and resolving complaints.

This is a contract position with a 2-year term.

This position includes benefits such as PTO, Sick Leave, and Holidays!

Responsibilities :

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

Collects and enters orders for new or additional products or services.

Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Performs other related duties as assigned.

Qualifications :

High School Diploma or equivalent.

Customer service experience required.

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Other :

Background check required.

Drug test required.

Express Employment Professionals is a professional staffing company dedicated to helping local businesses find local people.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.