Service Coordinator / Dispatcher

Job Family : Buildings

Req ID : 483303

Hybrid remote / in-office

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out . As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a Hybrid work position. Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week. The requirement for Hybrid work will be 3 days within the office and 2 days in a remote location.

As a Service Coordinator, you will :

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center

Act as primary point of contact for service customers to ensure expectations are met

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel

Schedule resources to support standard service agreements

Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability

Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform

Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications :

Basic Qualifications

High school diploma or state-recognized GED

Must be able to demonstrate :

The ability to read and understand customer service contracts

Organizational and interpersonal skills

Experience using Microsoft Office and business software systems (e.g., SAP)

Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

Associate degree

Experience dispatching / scheduling field personnel / technicians

Familiarity or experience with Fire Alarms / Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Ready to create your own journey?  Join us today.

About Siemens :

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Zone2-EREF

$40,555 $69,523

Organization : Smart Infrastructure

Job Type : Full-time

Category : SCM-Procurement / Supply Chain Logistics