Customer Service Representative

Tenn-Tex Plastics, Inc.

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Job Title : Customer Service Representative

Location : Colfax, North Carolina

Department : Customer Service

Reports To : Customer Service Manager

Job Type : Full-Time

Position Summary :

The Customer Service Representative (CSR) plays a vital role in delivering exceptional customer experiences by responding to inquiries, resolving issues, and managing order-related tasks with accuracy and efficiency. This position serves as the primary point of contact for customers across multiple channels and works closely with internal teams to ensure timely communication, accurate order processing, and overall customer satisfaction. The CSR is expected to maintain a high level of professionalism, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities :

Customer Interaction & Support

• Respond to customer inquiries via phone, email, or other platforms in a professional and timely manner.
• Provide detailed information about products, services, and order status.
• Handle customer concerns and complaints with empathy and effectiveness, ensuring resolutions that meet service standards.

Order Entry & Processing

Issue Resolution & Documentation

Cross-Department Collaboration

System & Data Management

Qualifications :

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.