Remote Medical Transportation Customer Service / Scheduling_19482

Job Description

This is a remote position.

What to Expect

Assist members :

• With transportation to and from appointments
• Ensure those waiting for a ride receive transportation
• In resolving issues with previous appointments
• With a transportation recovery where a scheduled trip has failed
• With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.

Requirements

Additional Client Program Technology Requirements :

Hard Drive Space :

Memory : 12 GB of RAM

Operating System : Windows 11 (fully patched with no pending updates)

Internet Connection and Speed : Hard-Wired Connection (Not wireless) :

Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)

Webcam : Required

USB 3.0 Port : Required for use with USB headsets

Requirements

Additional Client Program Technology Requirements : Hard Drive Space :