Financial Center Manager
This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities
- Develops talent, including proactive sourcing of candidates
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world-class client experience environment
- Manages market-level initiatives prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
Managerial Responsibilities
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above :
Opportunity & Inclusion Champion : Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data : Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.Risk Manager : Leads and encourages the identification, escalation, and resolution of potential risks.People Manager & Coach : Knows and develops team members through coaching and feedback.Financial Steward : Manages expenses and demonstrates an owner's mindset.Enterprise Talent Leader : Recruits, on-boards, and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.Skills
CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral ManagementRequired Qualifications
1+ years of leadership experience demonstrated through one or a combination of the following : coaching, training, and / or motivating a work teamIs an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment, and drive to deliver an experience that improves our clients' financial livesIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently and is comfortable engaging all clientsHas the ability to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsEfficiently manages time and capacityCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsMust be able to work weekends and / or extended hoursDesired Qualifications
1+ years of management experience including hiring, coaching, and developing direct reportsExperience in financial services and knowledge of financial services industry, products, and solutionsExperience working in an environment with individual and team goals where goals were routinely met or exceededBilingual skillsMinimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
Shift
1st shift (United States of America)
Hours Per Week
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.