Vice President of Technical Services
ConfidentialColumbus, OH, United States- Full-time
Vice President of Technical Services
About the Company
Top provider of agile commission solutions
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2017
Employees
201-500
Funding
$101-$200 million
Categories
- Data Integration
- Management Information Systems
- SaaS
- Sales
- Software
- Technology
- Information Technology & Services
Specialties
About the Role
The Company is in search of a VP of Technical Services to spearhead a transformative strategy that unites customer education, professional services, and technical support teams. This pivotal role is focused on revolutionizing the delivery of technical services, with a strong emphasis on reducing support dependency, accelerating time-to-value, and empowering customers to self-solve with confidence. The successful candidate will be responsible for crafting and championing a bold vision for technical services, launching self-service experiences, and overhauling education programs to prioritize embedded, contextual product guidance. Operational excellence and customer impact are key, with a requirement to engage with customers, surface product gaps, and establish KPIs aligned to digital adoption and customer value realization.
Candidates for the VP of Technical Services position at the company should have a background in post-sales functions, product leadership, or strategy roles within high-growth SaaS or product-led organizations. The role demands a leader with a proven track record of innovation, creative problem-solving, and the ability to drive transformational change. Visionary leadership, change orchestration, and a customer-obsessed, data-oriented approach are essential. The ideal candidate will be highly collaborative, influential, and adept at setting and monitoring ambitious goals. Experience in digital transformation, product management, design thinking, or leading AI- or automation-forward initiatives is a plus.
Hiring Manager Title
SVP of Customer Experience
Travel Percent
Less than 10%
Functions
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