Operations Training Launch Specialist

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Job Title : Operations Launch Specialist

Location : Remote (U.S.)

Position Type : Full-Time (40 Hours / Week)

Benefits : 401(k) + Insurance Available

About HealthSource

HealthSource is a national leader in chiropractic care and whole-body health. Our mission is to support franchise owners and clinical teams in delivering exceptional patient outcomes through proven systems, training, and operational excellence.

We are seeking an Operations Launch Specialist who will play a key role in onboarding and developing new clinic owners and team members, ensuring a strong and consistent foundation in HealthSource systems, mindset, and operations.

Position Purpose

To equip all new owners and their teams with a powerful, replicable onboarding experience through our Starting Point Training Program, ensuring each clinic launches with confidence, clarity, and long-term success.

Key Responsibilities

The Operations Launch Specialist will :

• Lead new franchisees and team members through our Starting Point 90-Day Training Program
• Facilitate onboarding, training calls, and support meetings with owners, doctors, and staff
• Guide users through Cortex learning modules, HS Systems, and onboarding milestones
• Support our Train-the-Trainer model by empowering owners and leaders to teach and duplicate systems
• Maintain accountability through progress tracking, communication, and follow-up
• Collaborate with internal departments to improve onboarding and training resources
• Ensure all clinics follow required onboarding sequencesno skipped steps
• Promote a culture of curiosity, consistency, and growth across all training cohorts

Success Pillars for This Role

We are looking for candidates who align with the following principles :

• Train to Teach, Lead, and Duplicate
• Master the Business, Not Just the Role
• Follow the System, Build the Foundation
• Lead with Clarity and Connection
• Stay Accountable and Curious
• Dont SkipTrust the Process

Training Experience Delivered

The Starting Point Program includes :

• Sequential Cortex modules (videos, readings, eLearning)
• HealthSource University 3.5-day training event
• Field-based training with active clinic teams
• Coaching checkpoints and expert roundtables
• Graduation into Immersion Master Class once clinic opens

Each lesson includes :

• Objectives, goals, and timelines
• Self-directed learning
• Application activities and role-playing
• Case support and field feedback

Ideal Candidate Profile

The successful candidate will :

• Be a strong communicator and confident facilitator
• Have experience in coaching, training, or onboarding teams (healthcare or franchise preferred)
• Be comfortable holding others accountable with professionalism and empathy
• Be systems-driven and highly organized, with strong follow-through
• Be naturally curious and growth-oriented
• Be able to build connection, trust, and engagement with remote teams

Requirements

• 24+ years of experience in operations, onboarding, training, or clinic management
• Strong communication and teaching / presentation skills
• Comfortable working in a structured, process-driven environment
• Tech-savvy with the ability to learn digital training platforms
• Healthcare or franchise experience is strongly preferred but not required

Schedule & Compensation

• Full-time : 40 hours per week
• Remote position, with occasional travel for training events
• 401(k) and insurance benefits available
• Compensation based on experience

This is a remote position.