Patient Services Representative

About Us

We are a leading orthopedic care provider dedicated to delivering exceptional patient care and improving lives. Our skilled team is known for professionalism, compassion, and a commitment to setting new standards in orthopedic treatment. We foster a supportive, respectful workplace culture where employees are valued, motivated, and empowered—offering competitive pay, great benefits, and a strong sense of purpose centered on patient well-being.

Job Description

The Patient Services Representative serves as the first point of contact for patients and visitors, playing a critical role in providing exceptional customer service and administrative support. This position is responsible for greeting patients, scheduling appointments, verifying insurance, and assisting with check-in and check-out processes.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule and confirm appointments accurately via phone or in person.
• Verify and update patient demographics and insurance information.
• Collect co-pays and other payments, provide receipts, and balance daily transactions.
• Manage patient check-in / check-out processes efficiently.
• Answer phones, respond to inquiries, and route calls to appropriate departments.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Collaborate with clinical staff to ensure smooth patient flow and excellent service.
• Perform general administrative duties such as filing, scanning, and data entry.

Qualifications

Benefits

Compensation details : 18-19 Hourly Wage

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