Customer Service Representative

Job Title : Customer Service Representative

Location : Phoenix, AZ

Duration : 6 + Months (CTH)

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
• Work collaboratively with team members and business partners to provide a positive customer experience for our callers
• Ability to work 40 hours a week on scheduled shift between the hours 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects / duties as assigned

Qualifications