Client Services Representative

Client Services Representative

Location : Hybrid Phoenix, AZ (2800 N Central Ave, 12 days onsite per week) Duration : 6 months with Possibility for Extension

We are looking for a Client Services Representative to manage a portfolio of TPA and Non-TPA clients, ensuring exceptional service delivery, retention, and business growth. This hybrid position offers the opportunity to collaborate in person in the Phoenix office while enjoying flexibility to work remotely most of the week.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication, issue resolution, and retention.
• Understand client needs, document specifications, and provide customized solutions aligned with business goals.
• Collaborate with internal partners to deliver seamless service and identify cross-selling or growth opportunities.
• Coordinate with Client Development and SMEs to facilitate training, product enhancements, and API requests.
• Proactively anticipate client needs and address inquiries related to billing, pricing, and agreements.
• Conduct regular client meetings, provide updates, and ensure service standards are consistently met.
• Stay current with industry regulations and trends, ensuring compliance and best practices.
• Support product development through client feedback and ongoing engagement.

Qualifications

Core Competencies

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.