Inside Sales Rep, Key Account

Inside Sales Rep, Key Account

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

Under general supervision, the Inside Sales Rep, Key Account, as a member of the Inside Sales Team, provides network infrastructure products and solutions to our customers. Coordinates customer requests with Purchasing, Scheduling / Manufacturing, and Shipping to fill product orders in a timely manner. Establishes relationships with customers to ensure total customer satisfaction and continued business.

Responsibilities

• Handle and address inbound phone and email inquiries from customers, providing general information and assistance as needed.
• Offer basic technical support and information related to products and services, escalating complex issues to senior team members as necessary.
• Support the creation of quotes and purchase orders by gathering required information and preparing documentation.
• Update customers on the status of their orders, including tracking shipment progress and notifying them of any delays or changes.
• Assist in resolving basic issues related to orders, invoices, and inventory, referring more complex problems to appropriate team members.
• Provide administrative and logistical support to Account Managers to help meet sales targets, including preparing reports and updating sales databases.
• Contribute to outbound lead generation efforts by making follow-up calls and sending introductory emails to potential customers.
• Help facilitate communication between internal departments such as Manufacturing, Purchasing, and Finance to ensure order fulfillment.
• Assist in promoting products through direct customer interactions and marketing materials.
• Keep records of customer interactions and sales activities, supporting the tracking and reporting of sales performance.
• Offer observations and suggestions for improving customer service processes and workflows.
• Keep up-to-date with basic industry knowledge to better assist customers and support team objectives.
• Comply with the company's environmental, health, and safety policies

Personal Qualities

Qualifications

Working Conditions