Technical Trainer

Job Description

Job Description

Education, Experience, and Skills Matrices

Education (Required)

Degree / Date of Graduation

University / School

Bachelor’s or higher in Computer Science, Information Systems, or related field. Or equivalent work experience

Specific Knowledge, Skills and Abilities (KSAs)

Years of Experience

Year Skills Last Used

Knowledge of FloridaSafeFamiliesNetwork (FSFN), FL CCWIS, or records / case management systems and associated workflows.

Experience in organizing data into logical formats for presentation in reports, documents, and other written materials.

Experience in conducting fact-finding research.

Experience in utilizing problem-solving techniques.

Ability to work independently.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.

Ability to organize and develop learning solutions.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Strong knowledge of curriculum development.

Ability to partner with project leads and stakeholders.

Ability to provide excellent customer support; meticulous quality of work and work product.