Health Access Scheduler

Position Overview

Answers scheduling calls quickly while minimizing time customers are on hold.

Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.

Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.

Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.

Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.

Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.

Verifies all authorization are obtained twenty-four hours before date of service.

Follows out of network procedures.

Adheres to CH attendance policy as well as interdepartmental policies and procedures.

Attends all mandatory departmental meetings.

Performs all other duties as assigned.

Minimum Requirements

• Education : High school diploma or equivalency.
• Experience : One year of call center or customer service experience assisting patients within a hospital or medical environment.
• Knowledge and Skills : Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients' needs.
• Special Training : Strong attention to detail.
• Mental, Behavioral and Emotional Abilities : Ability to multi-task and navigate between systems simultaneously. Ability to handle a large volume of incoming calls. Manages time and works well in a fast-paced environment.
• Usual Work Day : 8 Hours

Physical Demands and Work Environment

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and / or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and / or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.