Director, Strategic Accounts EMEA North

Director, Strategic Accounts EMEA North

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

This position is needed to lead one of our Strategic Account Executive teams selling into Northern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for Northern Europe, the right person for this role is an experienced strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.

In this role, you'll :

• Build and manage a high performing team of account executives that manage existing customer relationships.
• Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.
• Enable and coach your team around how to engage across various levels of customer maturity and segmentation.
• Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform.
• Forecast your team overachieving on their goals, and deftly present your guidance to your management.

Qualifications

Required :

6+ years of managerial experience within a high performing CPaaS, Communications or API based company.

Experience in building teams, managing all monthly forecasting, supporting fiscal. planning and revenue tracking for all major accounts.

Experience managing a remote team spread across different countries.

Consistent track record of exceeding revenue targets and business objectives.

Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.

Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.

A self-starter who can work with minimal supervision to drive results.

Comfortable with ambiguity and working cross-functionally in a high growth business landscape.

BA / BS degree or equivalent required.

Energy and enthusiasm with a willingness to travel.

Excellent written and verbal communication skills and strong executive presence.

Ability to influence and build effective working relationships with all levels of the organisation.

Desired :

MBA degree.

This role will be remote AND based in the UK.

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.