Program Manager

Program Manager

As a trusted partner, our public health mission is to make food systems safer, healthier, and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment, and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years. If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

Your day to day life : We are looking for a Program Manager in 3600 Eagle Nest Dr, North Building, Crete, IL 60417 USA. Your mission will be to :

• Provide project management and technical services to major Silliker clients by coordinating the activities of Silliker client service, sales, operations, and regulatory affairs personnel and assist Silliker department personnel in the chemistry, microbiology, and physical testing areas with respect to the administration of client projects in compliance with clearly defined client requirements.
• Coordinate closely with sales, operations, and other Silliker corporate personnel and key client contacts to understand the ultimate goal(s) of the program or project with emphasis on defining the specific requirements, ensuring the requirements can be delivered and negotiating rational and appropriate timelines for completion.
• Incumbent works with Silliker client service and operations groups to establish realistic timelines for completion of services, provide clarification and answer questions as they pertain to client requests for services or issues regarding services performed.
• Communicate procedural and operational difficulties, delays, changing requirements to client service personnel or clients as necessary.
• Incumbent works closely with the client, client service and operations personnel to construct detailed plans that result in smooth transition of account(s) from the start-up to ongoing servicing.
• Manage communication with clients regarding the progress of the program through frequent telephone conference calls and regular in-person discussions.
• Adjust communications as necessary in order to meet the clients' expectations.
• Provide technical support to clients, assist in preparation of technical proposals and develop project plans in conjunction with technical experts to ensure client needs are met.
• Provide support in regulatory affairs activities such as coordinating personnel to provide label review and verify all database information as requested by the client.
• Act as primary point of contact for specific program elements by providing communication, liaise, and negotiation both internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships with clients.
• Establish and maintain positive relationships between key Silliker and client personnel to resolve client complaints, answer questions, and provide or seek out technical expertise when necessary.
• Develop and maintain expertise in the field of food science and related technologies through available library resources, peer expertise, and technical seminars.
• Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities.
• Provide technical expertise and guidance to develop or enhance the analytical process / procedures of the client's Quality Monitoring Program.
• Analyze and interpret data in order to establish / verify product specifications, assess supplier / product performance, identify trends, determine risk based testing frequency.
• Communicate project evaluations and assessment of results to client's Quality Managers, client's suppliers and appropriate Silliker personnel.
• Support corporate quality and continuous improvement process.
• Perform other related duties as needed.

Communication Internal Interlocutors : Frequent contact with sales and client service personnel is necessary to provide results, answer questions, check on progress of special projects and obtain any information needed for the analytical / project work to proceed. Frequent contact with the client is necessary to obtain or provide information, explain procedures, and discuss specific requirements for testing analysis or technical services. Frequent contact with the lab management team members is necessary to expedite projects, testing, resolve problems, establish protocols and discuss business opportunities and goals. Regular contact with the corporate office is needed to answer inquiries about administrative and Standard Operating Procedures, to provide service updates, and to escalate problems for resolution.

External Interlocutors : External Agencies

Physical Demands and Work Environment The incumbent works in an office setting with proper lighting and temperature control. Working in the laboratory is necessary from time to time when discussing issues or explaining needs. Client or lab visits may require protective clothing and equipment according to the facility environment and their health and safety protocols. Occasional lifting of up to 50 lbs may be required for transport of samples / materials to the lab or customers' site. Travel Overnight travel is less than two nights a month to attend meetings and professional seminars.

Compensation Package Overview : Compensation Range $75000 - $85000 annual salary / hourly USD Full Time Eligible Benefits Overview : Comprehensive medical, dental, and vision insurance plans. Generous paid time off (PTO) package to support work-life balance following state and local ordinances. Optional 401(k) plan with employer matching contributions. The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.

Why join us? Because you would contribute to an inspiring public health purpose, supported by long-term and visionary shareholders. Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise. Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.