Manager, Client Success

Manager Of Client Success

Are you looking for purpose-driven work where client success makes a positive impact on communities around the world? If so, then Committee for Children is a great place to grow your career as a Manager of Client Success. We're a social enterprise dedicated to advancing the well-being of children through the development of essential human skills curriculum. As a Manager, Client Success at CFC, you will lead a team of Client Success Managers and Specialists responsible for driving client satisfaction, retention, and account growth. This role builds and optimizes team strategies and processes that support renewal and expansion goals, strengthen product adoption, and enhances the overall client experience. The Manager fosters a culture of collaboration, accountability, and continuous improvement to ensure consistent delivery of measurable results.

What you'll do when you join us :

• Lead, coach, and develop a high-performing team of CSMs in managing strategic accounts and achieving renewal and expansion targets.
• Establish team goals and performance benchmarks aligned to client retention, revenue growth, and product adoption strategies.
• Drive operational excellence through consistent forecasting, pipeline management, and performance reporting.
• Lead strategic renewal and expansion negotiations for complex or high value accounts, modeling effective deal strategy for the team.
• Partner closely with Sales, Product, and Marketing stakeholders to identify growth opportunities, enhance customer experience, and inform go-to-market strategies.
• Foster a culture of accountability, collaboration, and continuous improvement through regular coaching, feedback, and engagement initiatives.
• Serve as an escalation point for complex client issues, ensuring resolution and protecting key relationships.
• Monitor performance metrics and coach team members to meet or exceed targets, supporting both individual and collective success.

Here's what we're looking for :

Note : This position is remote, employees are eligible to work remotely in any of the following states : AZ, CA, CO, CT, FL, GA, IL, MA, NV, NJ, NM, NY, OH, OR, PA, TX, VA, WA.

The hiring range for this position is $125,000$140,000 annually. The pay offered will take into account internal equity and may vary depending on job-related knowledge, skills, and experience, among other factors.

At Committee for Children, we're dedicated to advocating for policies to enhance, gathering research to support, and developing educational programs to advance the safety and well-being of children through development of essential human skills.

We're best known for our innovative Second Step family of programs, which blend research and rigor with intuitive design to help young people build strengths that will help them realize their goals throughout life. We believe that if you make a positive impact on enough children, the ripple effect will help a family, school, community, and ultimately, the world.

We're proudly building a more welcoming workplace. We're committed to providing a place that empowers you to bring every bit of who you are to work. When you're able to be yourself, you do your best work. It's as simple as that. And to that end, we're committed to building a diverse and inclusive workplace.

We're proud to be an equal opportunity employer. We're committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender identity, marital status, national origin, genetics, religion, sexual orientation, political affiliation, veteran status, or other applicable legally protected characteristics.