IT Desktop Support at WE Bowers Beltsville, MD

Job Description

IT Desktop Support job at WE Bowers. Beltsville, MD.

Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues.

Provides Break Fix, fault diagnosis, and resolution.

Be able to provide support and apply desktop configurations.

Provide first / second level contact and problem resolution for end user issues.

Experience with Microsoft 365 suite preferred as well as video conferencing i.e. Teams, Zoom.

Must have networking experience.

Work with Third Party Vendors to remediate complex issues as needed.

Provide timely communication on issue status and resolution.

Install, upgrade, support, and troubleshoot Windows and iOS devices.

Install, upgrade, support, and troubleshoot for printers, computer hardware.

Performs general preventative maintenance tasks on computers, laptops, and printers.

Performs remedial repairs on Desktops, laptops, printers, and any other authorized hardware.

Must be able to travel to various jobsites and perform onsite installation and support in DC metro area.

Performs other duties as assigned.

Qualifications

• Experience level : Entry Level
• Minimum 3 years of experience
• Education : No Degree Required

Skills

Company Description

WEBOWERS is a large mechanical contractor in the DC area.

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